Shipping
Living Waters Australia typically uses Australia Post where practical to send orders.
Postage costs are as reasonable as possible. We will not charge you more than the quoted amount without your permission.
Our prices are generally taken directly from the Australia Post/Courier website, with only packaging costs added.
If there is a mistake with your postage charge we will endeavour to contact you before your order is posted.
In the case that you are mistakenly charged more than our normal postage rate for your orders weight, we will refund the excess amount.
If you have any questions regarding our shipping methods or other related matters, please email us from our contact page.
Typical Delivery Times Frames:
Below are the typical time frames for shipping information to the following regions. We endeavour to get all orders shipped the next business after your order is placed.
| Victoria | 1-3 Working days |
| NSW, QLD, SA, ACT | 3-6 Working days |
| W.A, N.T. | 4-7 Working days |
| New Zealand | 7-14 Working days |
Returns & Refunds Policy
We want you to be happy with the resources you receive from us. This policy explains when and how you can return items, request a refund, or arrange a replacement. It applies to purchases made through our online store shipped within Australia and New Zealand.
Nothing in this policy limits or replaces your rights under the Australian Consumer Law (ACL) or, for customers in New Zealand, the Consumer Guarantees Act 1993. Those rights apply in addition to anything set out below.
Your rights under consumer law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time, and if this is not done, to a refund.
A product has a major problem when it, for example, is unsafe, is significantly different from its description, does not do what we said it would, or has a fault that would have stopped you buying it had you known about it.
Customers in New Zealand have equivalent protections under the Consumer Guarantees Act 1993.
These remedies apply regardless of the change-of-mind timeframes described below.
Faulty, damaged, or incorrect items
If an item arrives faulty, damaged in transit, or is not what you ordered, please contact us within 30 days of delivery at info@livingwater.com.au with your order number and a short description (photos are helpful for damaged goods).
We will arrange to repair, replace, or refund the item as appropriate, and we will cover any return postage costs for faulty, damaged, or incorrect items. You do not need to pay to send back something that was wrong on our end.
Change-of-mind returns
If you simply change your mind, you may return most physical items within 30 days of delivery for a refund or exchange, provided that:
- the item is unused and in its original, resalable condition (books, DVDs, and other media must be unopened with any shrink-wrap or seal intact); and
- you can provide proof of purchase (your order number or receipt).
For change-of-mind returns, you are responsible for the cost of return postage, and we recommend using a tracked service, as we cannot process a refund for an item we do not receive. The original outbound shipping cost is not refunded for change-of-mind returns.
Once we receive and inspect the returned item, we will process your refund to your original payment method, usually within 5–10 business days.
Digital products and downloads
Digital products — such as downloadable films, ebooks, and other digital resources — are generally not eligible for change-of-mind refunds once the download has been made available to you or accessed, because they cannot be returned.
This does not affect your consumer-law rights. If a digital product is faulty, does not work as described, or you cannot access it, please contact us at info@livingwaters.com.au and we will fix the problem or provide a refund as required by law.
Where possible, please check the format and system requirements before purchasing a digital resource.
Donations
Living Waters Down Under is a registered charity. Please note that donations are not tax-deductible, as the charity does not hold Deductible Gift Recipient (DGR) status.
Donations and gifts are non-refundable, as they are freely given to support our ministry rather than purchases of goods or services. If you believe a donation was made in error or processed incorrectly (for example, a duplicate transaction), please contact us at info@livingwaters.com.au within 30 days and we will review it with you.
How to make a return
- Email info@livingwaters.com.au with your order number and the reason for your return before sending anything back, so we can confirm the return address and the best way to proceed.
- Pack the item securely in its original packaging where possible.
- Send it using a tracked postal service (for change-of-mind returns, at your own cost).
- Once we receive and inspect the item, we will contact you to confirm your refund, replacement, or exchange.
Refunds
Approved refunds are made to your original payment method. Depending on your bank or card provider, it may take several business days after we process the refund for the funds to appear in your account.
Contact us
For any questions about this policy, returns, or the status of a refund, please get in touch:
Living Waters Down Under
Email: info@livingwaters.com.au
Web: livingwatersdownunder.com
